Job Details

Customer Service Representative

McWilliams is hiring customer service representatives in Burke, TX! Full-time $18/hour three consecutive days off every week.

Do you love helping people and getting them taken care of right away?

McWilliams is looking for two customer service representatives (CSRs) to be the voice of our company. If you're organized, friendly, and thrive in a fast-paced environment, this is a great opportunity to join a team that keeps things moving and customers taken care of quickly. As our CSR, you'll be the first point of contact — helping customers with their HVAC and plumbing needs, getting them scheduled fast, and making sure they feel confident they called the right place.

What You'll Do

• Answer incoming calls and get customers scheduled quickly
• Assist customers with their HVAC and plumbing service needs
• Communicate clearly and professionally with customers and technicians
• Handle a high call volume while staying organized and efficient
• Enter and update customer information accurately
• Prioritize calls, including urgent and emergency requests
• Deliver a great experience on every call

What We're Looking For

• Previous CSR or call center experience at an HVAC or plumbing company
• Strong communication and customer service skills
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable following call scripts and processes (ServiceTitan knowledge a plus!)
• Positive attitude and team-first mindset
• Weekend availability (required)

What We Offer

• $18.00/hour
• Consistent four-day schedule with Tuesday, Wednesday, and Thursday off — every week
• Medical, dental, and vision benefits
• PTO and paid holidays
• Supportive team environment

Schedule: This is a full-time, in-office position.

Training: First 4 weeks, Monday – Friday

Regular schedule after training: Friday | 8:00 AM – 7:00 PM Saturday | 8:00 AM – 7:00 PM Sunday | 7:00 AM – 6:00 PM Monday | 8:00 AM – 7:00 PM

If you enjoy helping people, staying busy, and making sure customers are taken care of quickly, we'd love to talk.